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General Terms and Conditions - DESMOM

General Terms and Conditions for orders on

The following terms and conditions apply to the use of this website and place the legal liability between you and Murat Er fixed. By placing an order in our online shop, you confirm that you have read these terms and conditions and agree. Please contact us if you have any questions with regard to the following provisions.

Once you have placed an order, we will send you an e -mail with your personal account details. You can always track your order via your user profile. The current status of your order is displayed in your User Profile Overview orders. We advise customers to use regularly to obtain the latest information. We send our customers exclusively via the user profile the current status of their order.

With the exception of products in stock the items you ordered are manufactured individually according to your personal wishes, resulting in a total delivery time of 10 to 18 weeks. Our shipping free shipping delivery includes the delivery of the goods ' free curbside '.
In the event of unexpected high volume of orders as a result of a promotion, the delivery time may be extended by 2-4 weeks.
Our company Murat Er cannot be held liable for strikes or difficulties on the part of the suppliers. If you want to know the status of your delivery, you can always log into your user profile, or contact us by phone, we will inform you as soon as possible about the status of your order.
If the product does not meet the quality standard, we will order a new product at its own expense for you. This could lead to an extension of the delivery time by up to 8 weeks. In the unlikely event that the product has made ​​new again quality defects, we will request a second time at its own expense a new product, with a further extension of the delivery time of 8 weeks. Should we not be able to hand you the product you ordered to the delivery partner after the second performance test, you have the right to cancel the order after 34 weeks of your order.

Once the order was placed and payment has been received by us, the order will be declared valid.
We give you the opportunity to cancel your order early. If you cancel your order within the first 14 days, you will receive 100% of your payment.
A refund of the full total value shall be accepted for any cancellation after a period of 8 weeks.
When a purchase order from the customer has been canceled, the Company will refund the amount within 30 days to the customer. Any bonus amounts received as a credit to his account, the customer, are no longer valid.

Our goal is your satisfaction with all the products that you buy in the online shop. If you are an EU customer and want to return your product, you may do so within 7 days of delivery date. The product must be in original packaging, be unused and undamaged, so you get the full refund. We do not accept any return costs and also not liable for damages that occur during return shipment of the product. If the product is damaged when we receive it, we will deduct the damage from the refund.
The refund will be processed within 30 days after the goods have been received by us and are resulted in a review that the product is in its original condition.
If you receive a defective, damaged or incorrect item and the damage is not caused by you, but for example, by the inappropriate handling of the goods by the carrier or temperature or weather conditions, we will find a suitable solution that is adapted to the particular circumstances.

If damage of the packaging is determined at delivery, the delivery should be accepted and photos should be taken before unpacking of the damaged package. If you refuse delivery, a return fee is charged, which is deducted from your account. If a re- delivery is required, after the first delivery is refused, the delivery costs must be paid in advance.
If it is found after unpacking that the goods were also damaged, you should take a photo of the damage so we can see it clearly. Please send the photo of the packaging to our Customer Service team, with your confirmation number and a brief description of the problem.
This applies even if the packaging is not damaged but the product, or a wrong item was mistakenly shipped.

In case of a refusal to supply at the delivery address, the delivery costs and the return shipment costs of the potential refund amount will be deducted. If you decide to cancel your order after the goods have already left the warehouse, a cancellation fee will be charged.


Place of performance is the registered office of the Company in Vienna. We passed the shipping of our order on reliable and reputed freight forwarding company. As such, we handle your products from directly.
Shipping is not Murat Er performed. If not specified otherwise, the goods will be transferred in your name to a freight forwarding company. Once the item has been handed over to the transport company, the risk of accidental damage or loss is in value to the buyer.

Once your order has been confirmed, the entire balance is due, which is to be paid either by credit card or by Sofortüberweisung. After the payment is received, the order is deemed valid. The transport costs are included, unless otherwise agreed.

We offer 2 years warranty on all our products. In this period, we will replace any product with manufacturing defects. The guarantee does not cover ordinary wear and tear.

The sale, supply and the distribution of the products will take place in Vienna.


Murat Er respects the privacy rights of its online visitors and recognizes the importance of information protection under the Data Protection Act 1988. Your data is only required for the processing of your order. It will be disclosed to third parties except the address for the shipping company. By entering your email address you are registered with us as a customer, this can always be edited in your user profile. So they too can take advantage of our offers you will be informed via our Newsletter.

Slight variations in the color or the dimensions will not be accepted as faulty. We accept no responsibility for any color variation caused by changing your browser software or your computer system.
We use high quality materials. Some of these materials have natural properties that are not recognized as a defect. This includes variations in color, shade, texture or grain. 

The contents of the website and related websites including text, images, logos, and other materials are subject to copyright law and the registered trademark of Murat Er.